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Feedback, Complaints and Grievance Resolution

We understand that throughout your studies you may have problems or concerns that will need to be addressed. UniSQ is committed to providing access to a fair and impartial complaint and appeal resolution process. This process is detailed in the Student Grievance Resolution Policy, Student Grievance Resolution Procedure and the Student Appeals Procedure.
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Resolving Concerns Informally
Resolve your problem or concern in the first instance directly with the relevant person or with their supervisor or the manager of the area.
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Student experience feedback
You can provide feedback on how we can improve your student experience or give us a compliment at any time.
Stage 1: Formal Grievance
You can make a Formal Grievance in writing using the online form.
Stage 2: Review of Decision
You may request a review of the decision arising from a Formal Grievance or a certain decision made by the University.
Stage 3: Appeal
You may be able to appeal the outcome of a review request or a University decision.
Complaints
Sometimes issues arise which do not constitute a Student Grievance but still need to be escalated.

Grievance Resolution at UniSQ

We have developed some resources to help you learn more about UniSQ’s Grievance Resolution processes and the person or area who will assist in resolving your grievance

Download Grievance Resolution Overview
Download Table of Decision-Makers

Support for you

 
Your Student Relationship Officer
A Student Guild Advocacy Officer
Student support
Student Ombudsperson
Learning support
Student Success and Wellbeing
Student equity
Support for international students
Safer Communities Coordinator

Need help navigating UniSQ's Grievance Resolution processes?

Student Support Team
Phone: 1800 007 252
Email: usq.support@unisq.edu.au

UniSQ Student Guild Advocacy Office
Phone: 1800 076 301
Email: advocacy@studentguild.com.au

 

The Student Grievance Resolution Unit:

  • provides students with advice about the student grievance policy and procedures, and information on how to lodge a complaint, review or appeal
  • manages the central lodgement point for formal complaints, requests for review and appeal applications
  • undertakes the management of the formal complaint, review and appeal process, including initial assessment of complaints in order to direct them to the appropriate decision-maker.

Contact the Student Grievance Resolution Unit: studentgrievances@unisq.edu.au