Maintenance schedule

Scheduled System Maintenance 2024

ICT Services knows how important it is to keep our systems and services running smoothly.  To ensure this is the case we undertake regular maintenance throughout the year.  Watch this video to give you a better understanding of our maintenance schedule.

Fixed Maintenance

The schedule below will detail the systems affected on fixed ICT Maintenance weekends for 2024.  Notification of systems impacted will be available approximately two weeks prior to each of the three listed maintenance dates below.  Standard notifications are sent to staff via an ICT Alert email and announcements are placed on UConnect for Staff and Students.

ICT Fixed maintenance dates are listed on the University important dates calendar.

For further information or questions regarding the schedule below contact ICT Client Support. 

Information on unplanned system disruptions and/or outages are available here. 

Weekly Maintenance

2024 Schedule: During the Tuesday evenings, Wednesday mornings, Thursday evenings and Friday mornings maintenance windows, various systems may be unavailable. Clients will be notified in the event that a major system outage exceeds the designated end time by 30 minutes.

There may at times be a need for preventative critical maintenance to be undertaken on a Saturday morning (outside of the schedule maintenance weekends as listed below) where there is a risk to systems performance and availability. Standard notification will be used via an ICT Alert and UConnect Announcements as required. 

ICT Services acknowledge that Orientation Week and the first two weeks a the start of each teaching period are critical times for the University.  Maintenance that may need to be undertaken during these weeks as identified in the important dates calendar will be raised and discussed internally to ICT Executive and the business as/if required to ensure minimal disruption.

Fixed Maintenance

Three fixed maintenance windows have been scheduled to enable major upgrades to ICT Systems and Services (e.g. Network) and Learning and Teaching systems (e.g. Studydesk).

 * Learning and Teaching Systems are defined as:

• UConnect
• StudyDesk
• StaffDesk
• OpenDesk 
• ePortfolio
• eLOR
• Library Services
• Zoom

Note: System Sponsor Requested Maintenance
Maintenance to systems that may have a limited user impact which has been requested by system owners undertaken outside normal maintenance windows.  The maintenance is negotiated with the system owner and communicated appropriately.

Emergency Maintenance
Emergency maintenance windows as required for specific critical maintenance.  This may occur during business hours to address critical system issues.  These periods will be negotiated as required with business owners and stakeholders.