Charges

UniSQ Library does not charge overdue fines. We do charge replacement fees for items that are not returned and are considered lost. To avoid library fees, return your items by the due date.

If you do not return your library items by the due date, we may suspend your access to library resources until you return the items or until a replacement fee is charged. Access to library resources includes physical items (books and curriculum objects) and electronic resources (e-books, databases and online journals).

Suspension to library resources may be enforced when items reach the following number of days overdue:

Replacement fees will be charged if items are not returned by the following number of days overdue:

To help you avoid sanctions and fees, we will notify you when you have items overdue by sending an email to your UniSQ email account.

You can view your borrowing activity and loan due dates in MyLibrary at anytime (UniSQ log in required).

It is your responsibility to know when your items are due, and to check your UniSQ email account.

We will send notifications to your UniSQ email address at the following times:

UniSQ Library will not charge a fee if an item you return can be repaired.

If an item cannot be repaired we will charge you a replacement fee.

We charge fees based on the purchase price of an item as recorded in the library system, where available.  If no price is available we will charge a default value.

UniSQ students

Library fees are managed under the Student Debt Management Procedure.

Fees will be invoiced in your Student Centre in UConnect (UniSQ login required).  Payment is due within 30 days.

Payments can be made:

• online via UConnect (UniSQ login required)
• via BPAY (via invoice link in Student Centre)
• at the Finance cashier.

Failure to pay fees by the due date will result in:

• suspension of library access including loss of access to online resources
• withholding of your results and academic transcript
• ineligibility to graduate
• implementation of UniSQ debt collection procedures.

Reciprocal Borrowers, Associate Members and Staff

Payments can be made online (credit card only)

Fees may be waived in extenuating circumstances.

You should contact us as soon as possible if you believe there are extenuating circumstances that prevent you from returning items by the due date.

Examples of extenuating circumstances may include:

• Illness
• Death of a family member
• Emergency

Evidence, such as a medical certificate, is required to appeal a library fee.

If you would like to discuss a Library Replacement Fee, you can request an appointment online or in person with the Associate Director (Learning and Research).

We encourage and learn from student feedback.  Feedback, questions and informal complaints can be raised in person, or via the Library Feedback form available on the Library website.

If you have a complaint which is not resolved or which you would like formally investigated, you can raise a formal complaint.